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      BT Redcare to Cease Operations by August 2025: What You Need to Know

      On January 31st, 2024, BT made the announcement that all BT Redcare operations will officially close on August 1st, 2025. This decision marks the end of an era for the company’s alarm signalling services, and it has important implications for intruder and fire alarm customers.

      In response to this development, alarm installers have been issued an Important Notice, urging them to transition all customers currently using BT Redcare services to alternative providers well before the deadline.

      A Look Back at BT Redcare

      For over three decades, BT Redcare has been a trusted name in alarm signalling systems, serving both residential and commercial markets in the UK. Known for pioneering solutions like the Redcare ‘Classic’ self-monitoring Alarm Transmission System and the dual-path Redcare GSM (Global System for Mobile), BT Redcare has been at the forefront of security technology.

      However, with the ongoing transition away from the Public Switched Telephone Network (PSTN) to a new fibre-based infrastructure, many of these systems will soon become obsolete. Sygma is already migrating customers to new solutions compatible with the all-IP network. BT Redcare’s own IP-compatible offerings, such as Redcare Essential, Advanced, and Advanced Extra, will also be discontinued as of August 1st, 2025.

      Selecting a New Alarm Transmission System

      Given the critical role that alarm systems play in business security and insurance compliance, selecting an appropriate replacement for BT Redcare services is paramount. With over 20 years of industry experience, Sygma ensures that any new system provides equivalent performance and comply with the latest BS EN 50136 standards.

      Key Considerations for Installation and Maintenance

      When selecting a new Alarm Transmission System, it’s crucial that:

      The system is installed by a company accredited by either the National Security Inspectorate (NSI) or the Security Systems and Alarms Inspection Board (SSAIB), such as Sygma.

      The system is maintained under a contract that covers both preventive and corrective maintenance by an accredited installer. Sygma can offer comprehensive maintenance packages for total peace of mind.

      BT has provided ample notice to allow for a smooth transition, but alarm customers should act promptly to avoid potential product shortages as the 2025 deadline approaches.

      Next Steps for Businesses

      This is a pivotal moment for businesses using BT Redcare services. By acting now, you can ensure a seamless transition to a reliable and compliant alarm system, safeguarding your operations well into the future. Contact Sygma today to discuss suitable options for your business and to receive a free quotation.

      Enhancing Security at Porsche PDI Centre: Sygma’s Bollard Replacement

      In a recent upgrade at a Porsche PDI Centre near Royston, Sygma Fire, Security & Electrical showcased their expertise by successfully completing an hydraulically-powered bollard replacement. With over 20 years of experience as security specialists, Sygma is committed to delivering cutting-edge solutions.

      The transformation in these four exclusive pictures captures the seamless integration of advanced technology at the prestigious Porsche facility. The design and modern functionality of the bollards enhances levels of security for the site.

      Sygma’s dedication to excellence is evident in every detail of the installation, ensuring a secure and reliable perimeter. As security experts, Sygma Fire, Security & Electrical brings a wealth of experience to each project, offering tailored solutions to meet specific needs.

      Take the first step towards elevating your security infrastructure. Contact Sygma today for a personalised quotation.

      British Standards for Intruder Alarms

      When safeguarding your business, intruder alarm systems are your frontline defenders. Adhering to British Standards is essential for ensuring the effectiveness and reliability of these systems. Whether you’re contemplating an upgrade or a new installation, understanding the significance of British Standards for intruder alarms is crucial.

      In this blog, we will delve into the role of standards in enhancing intruder alarm security and provide a comprehensive overview of the relevant British standards, including a detailed explanation of the BS EN 50131 regulations, alarm grades for classifying security levels, system design and installation requirements, alarm communication guidelines, and maintenance and monitoring best practices.

      The Significance of British Standards for Intruder Alarm Systems

      British Standards are more than just guidelines; they represent industry quality, reliability and security benchmarks. They ensure your security system operates at its best, offering your business peace of mind and robust protection.

      The standard exists to help insurers, intruder alarm companies, customers, and the police achieve a complete and accurate specification of the supervision required in particular premises. Complying with these standards guarantees a higher level of security and can positively influence your insurance coverage and legal standing in case of an incident; as such, it’s a fundamental standard for I&HAS professionals and is recognised throughout the UK and Europe.

       

      Overview of British Standards for Intruder Alarm Systems

      Whilst several standards are relevant to intruder alarm systems, one of the most crucial series is the BS EN 50131.

      BS EN 50131 series: European standards for Intruder Alarm Systems

      The BS EN 50131 series is a comprehensive set of European standards that covers various aspects of intruder alarm systems. Adopted by the British Standards Institution through their PD6662 scheme, the BSI introduced these European guidelines to boost intruder alarm standards across the UK.

      The BS EN 50131 series can be broken down into several key elements;

      EN 50131-1: This BS EN 50131 standard element outlines the general requirements for intruder alarm systems. It covers topics like system components, environmental conditions and operational performance.

      EN50131- 2-6: Focuses on detectors used in intruder alarm systems. For example, it specifies the requirements for magnetic conditions and operational performance.

      EN 50131-3: Details the requirements for control and indicating equipment. It defines features like user interfaces, power supply requirements, and alarm verification procedures.

      EN 50131- 4: Covers requirements for warning devices. It provides guidelines for the design and functionality of sirens, bells and other warning devices.

      EN 50131-5-3: Specifies the requirements for motion detectors, including passive infrared sensors. It addresses issues like detection patterns, sensitivity, and false alarm immunity.

      EN 50131-6: Deals with requirements for hold-up devices. It is relevant for systems that include panic buttons or duress alarms.

      These European standards ensure that intruder alarm systems are designed, installed and maintained to meet specific safety and security criteria.

      Alarm Grades: Classifying Security Levels According to BS EN 50131

      One of the critical aspects of the BS EN 50131 series is the classification of intruder alarms into different security grades. This grade is described in terms of the type of intruder and how much effort they would put into accessing the premises. These grades help define the level of security and reliability a system can provide.

      Grade 1: These systems offer essential protection and are suitable for low-security applications, such as residential properties. They typically include minimal intruder detection features. A Grade 1 Intruder Alarm is generally only ideal for residential properties without an insurance requirement for an alarm system.

      Grade 2: Designed for moderate security needs, Grade 2 systems are appropriate for most commercial and small business applications and are suitable for properties at a slightly higher risk of theft. In general, these are areas where there may be items of interest to experienced thieves.

      Grade 3: Grade 3 Intruder Alarms are recommended for high-risk residential and most commercial properties, including busy retail shops. These systems are intended for high-security environments where a robust response to potential threats is essential. They feature enhanced security measures and tamper resistance.

      Grade 4: The highest level of security, Grade 4 systems are suitable for critical infrastructure and high-value assets. These intruder alarms are recommended for highly high-risk residential and higher-risk commercial properties like banks. They provide maximum protection against intrusion and tampering.

      Understanding the intruder alarm grade that best fits your business’s security requirements is crucial for adequate protection.

      System Design and Installation: Requirements for Intruder Alarm Systems

      Effective system design and installation are fundamental to the functionality of your intruder alarm. Compliance with BS EN 50131 standards ensures your alarm system is tailored to your business’s security needs. For instance, standards dictate the need for a thorough risk assessment, helping determine the system’s precise requirements and the optimal placement of sensors.

      Alarm Communication: Guidelines for Signalling and Transmission

      Communication is a critical aspect of any alarm system. The standards guide how alarms should be signalled and transmitted to relevant authorities or monitoring centres. For example, they specify that signalling devices should connect to an alarm receiving centre (ARC) to ensure prompt and accurate response in case of an intrusion.

      Maintenance and Monitoring: Best Practices for Intrusion Alarm Systems

      Regular maintenance and monitoring are pivotal to the ongoing effectiveness of your alarm system. Standards define best practices for these activities, including how often inspections occur and what aspects should be assessed during maintenance checks. These practices ensure that your system remains in peak working condition.

      Compliance and Certification: Meeting British Standards for Intruder Alarms

      Compliance with British Standards is not only a testament to the quality of your security system but is often a requirement for insurance coverage. Many insurers may require your alarm system to meet specific standards to qualify for coverage.

      Contact Sygma today for a free quotation on a custom intruder alarm system tailored to your security needs. Our experienced team can help you design, install and maintain an intruder alarm system that fully complies with British Standards, ensuring robust protection for your business.

      Essential Security Solutions for Golf Clubs

      Golf clubs, like any other commercial property, can fall victim to break-ins and security breaches. Protecting your golf club is not only about safeguarding your assets, such as trophies, but also ensuring the safety and satisfaction of your members and guests. With over 20 years of experience supporting businesses across the UK, Sygma can provide the following security solutions which will help to prevent break-ins. 

      • Effective Lighting: Adequate outdoor lighting is your first line of defense against potential intruders. Well-lit areas deter criminals and make it easier for security personnel to monitor the premises. 
      • Access Control: Installing monitored security cameras linked to a PA system at key points around your club is an effective deterrent to criminals. Once all members of staff have left for the day your designated monitoring station will be alerted to movement around the club and within seconds, by analyzing live images from the cameras, they will be able to determine the cause of the activation. If there is an unwanted visitor on site the monitoring station will carry out the agreed escalation procedure which will include, but not be limited to, a live audible warning being issued, the police being notified and a keyholder called. 
      • CCTV Surveillance: Installing security cameras at key points around your club can deter criminals and provide crucial evidence in the event of an incident. Make sure the cameras are visible to enhance their deterrent effect. 
      • Alarms and Monitoring: Intruder alarms are a must. They should be monitored 24/7 by a professional security service. If an alarm is triggered, the authorities can be alerted immediately. 
      • Fencing and Gates: Perimeter fencing and controlled access points, like gates, add an extra layer of security. Choose sturdy, high-quality materials for your fencing and gates. 

      By implementing these security solutions, you can significantly reduce the risk of break-ins at your golf club. Remember, the key to effective security is a combination of preventive measures and a proactive approach. Keep your focus on the safety and satisfaction of your members and guests, and your golf club will thrive in a secure environment. 

      To install or upgrade your golf club’s security solutions, contact Sygma today. 

       

      CCTV In The Workplace

      During a time of increased security across businesses, CCTV cameras have emerged as essential tools for safeguarding commercial spaces. As a seasoned security solutions provider with over two decades of experience, we understand the factors to consider when looking for CCTV options in the workplace.

      CCTV cameras offer more than just surveillance; they act as a powerful deterrent against theft, vandalism and unauthorised access. By strategically positioning cameras, you can discourage potential criminals and gather critical evidence should a security breach occur. These cameras can also enable businesses to contribute to employee safety and assist in the smooth monitoring of daily operations.

      Considerations:

      • Exterior Surveillance
      • Outdoor cameras should focus on entry points, car parks, building perimeters and other areas frequently targeted by intruders. Placing cameras here can help monitor activity and deter any potential threats.
         

      • Interior Surveillance
      • We recommend prioritising areas with high foot traffic, such as entrances, corridors and communal spaces. These zones are more likely to experience any suspicious activity or security breaches within the premises.

        Installing cameras in well-lit locations and considering adding extra light to dimly-lit areas will also ensure that your cameras capture clear and actionable footage.
         

      • High-risk Areas
      • Identify areas with sensitive assets or equipment, such as storage rooms or server rooms. Installing cameras in these areas minimises the risk of theft and unauthorised access.
         

      • Surveillance Blind Spots
      • Blind spots can compromise your CCTV system’s effectiveness. Sygma can identify these areas and rectify these gaps, ensuring comprehensive security across the workplace.

      Whilst installing CCTV cameras, it is vital to adhere to data protection regulations and notify employees and visitors about any cameras currently in use. Sygma is able to provide advice to ensure that camera placement respects legal boundaries and provides peace of mind. We also recommend openly communicating with your staff about camera presence and placement for a sense of transparency within the workplace.

      With decades of experience and a solid reputation, at Sygma, we are committed to helping you safeguard your business effectively. Contact Sygma today for a consultation and comprehensive quote for your CCTV installation.

      Legal and Privacy Considerations for CCTV Camera Placement in the Workplace

      CCTV (Closed-Circuit Television) has many benefits to businesses of all sizes, including crime prevention and deterrence, remote monitoring, employee safety and much more. However, the use of this technology comes with several regulations and guidelines to protect the privacy and rights of individuals. Make sure you’re up to date with all relevant information before you make the decision to go ahead with an installation.   

      Navigating Commercial CCTV Legal Requirements for Effective Surveillance  

      Before going ahead with installation, businesses must have a legitimate reason for using CCTV, such as crime prevention, public safety, or safeguarding property. The purpose for using CCTV should be documented and communicated to individuals as part of the data protection obligations.  

       Any use of CCTV should be proportional to the intended purpose. Businesses should avoid excessive monitoring and ensure that the scope of the CCTV system aligns with the identified risks and objectives.  

       The Data Protection Act 2018 (DPA) and General Data Protection Regulation (GDPR) state that businesses must process personal data obtained through CCTV systems lawfully and fairly. This includes obtaining consent where necessary, clearly informing individuals about the purpose of the CCTV system and ensuring the security and confidentiality of the recorded data.  

       You must register your details with the ICO and pay a data protection fee of £40 or £60 a year. Exemptions may apply, contact ICO by going to ico.org.uk 

      Another important consideration is that CCTV camera operating businesses should have a policy in place, including a nominated person who will be responsible for the operating system. Within your policy document, state the purposes of having CCTV for your business, how the information will be handled and guidance on disclosures and recordings. 

       Remember that individuals have the right to request access to CCTV footage in which they appear. Businesses should have a clear procedure in place for handling such requests and must respond within the legally specified timeframe. Requests must not be ignored and any refusal must be given in writing along with clear reasons aligning to the policy. 

      If a data protection request is received, it is their right to be responded to as quickly as possible, no later than one calendar month from the date it was sent. If there are other people visible in the CCTV footage and it is not possible to edit it to protect the identity of others, then a review will need to take place. Alternatively, it might be more appropriate to invite the contact to personally view the CCTV as your premises. 

      Appropriate training and guidance should be provided for employees who have access to CCTV systems. It should include handling footage according to GDPR regulations, and ensuring footage is not shared without prior permission. This helps ensure compliance with data protection requirements, privacy rights, and the proper handling of recorded footage.  

      When handling CCTV requests, staff should be as contactable and transparent as possible. They should also make contacts who have made requests fully aware of GDPR implications that could limit their use of the footage. This will protect both your business and the contact. Ensure that only trained and authorised individuals have access to the CCTV system and are able to share this. These same individuals should also conduct routine checks to ensure all parts of the system are working correctly. 

      If you’re considering adding CCTV to your commercial property, you must implement appropriate security measures to protect CCTV footage from unauthorised access, loss, or destruction. This involves encryption, access controls, secure storage, and regular system maintenance.  

       

      Retention Periods: Guidelines for CCTV Footage Storage and Retention  

      Businesses will need to determine the length of time their CCTV footage will be saved, and strictly stick to this. The length of retention will depend on the purpose for which the CCTV system is used, and it should be reviewed regularly to ensure compliance. It’s common practice for businesses to have a retention period of at least one calendar month. 

      Access and Disclosure: Procedures for Providing CCTV Footage to Authorities  

      Businesses must always be prepared to share their CCTV footage with law enforcement and other third parties in accordance with applicable laws and regulations. Data protection principles should be upheld when sharing footage externally.  

      The CCTV operation system that you choose will dictate the quality of footage your are able to record. This could be the difference between clearly identifying a criminal or not, so be sure to install the best quality cameras you can afford. It’s also worth considering how many cameras you will need and where they will be placed on your premesis, don’t forget to check for any obstructions that might limit your view. Regularly check the quality of your CCTV footage to make sure it hasn’t degraded over time. 

       

      Public Areas and Surveillance: Legal Boundaries and Public Expectations  

      Businesses using CCTV systems must also display signs prominently to inform individuals that they are being recorded. The signs should be clear, easily visible, and include contact details of the data controller responsible for the monitoring of the CCTV system. Signs should be located in high traffic areas and of a good readable size, this will also act as a deterrent to thieves. For total transparency you should also clearly outline your CCTV policy on your website. 

       In certain cases, businesses may be required to conduct a Data Protection Impact Assessment (DPIA) to assess and mitigate potential risks associated with the use of CCTV systems. This is especially relevant when processing large-scale personal data or using new technologies.  

       The Information Commissioner’s Office (ICO) in the UK provides comprehensive information and resources to help businesses understand and comply with CCTV regulations.

      Speak to a member of the Sygma team today to receive a personalised quote for CCTV installation.   

       

       

      Farm Thefts on the Rise Due to War in Ukraine, Says Thames Valley Police

      Police say thefts of high-tech farming equipment has soared in recent months due to the war in Ukraine. Oxfordshire farmer Robert Redman told the BBC that £70,000 worth of GPS units were stolen from tractors and combine harvesters on his farm this year. He believes this was linked to sightings of drones flying over the area a few weeks previously.  

      Insurance company NFU Mutual has confirmed that the cost of GPS theft nationwide was more than £500,000 between the period of January and April of 2023, which is double compared to figures from the previous year. 

      Thames Valley Police and crime commissioner Matthew Barber told the BBC: “It’s really big business. Since the war in Ukraine there has been a shortage of farm machinery in Eastern Europe and a lot of the stuff that is being stolen in the UK, we are seeing it being tracked across Europe.” 

      If you are a farmer who is looking to secure your premises against thieves, then contact Sygma today to explore our wide range of security solutions. We provide bespoke services that are suited to individual businesses and their needs, chat to one of our representatives today to obtain a free quote.  

      Lead image: © Jannis Knorr from Pexels via canva.com

      Applications for Network Cameras

      Network camera technology can be used for literally thousands of high-value, professional security and non-security applications. Uses range from offices and retail to casinos, and extend into monitoring manufacturing processes and web attraction.
      Here are a few of the many cost-effective and highly productive applications for network cameras:

      Security Surveillance

      Network Cameras are used in professional security systems and enable live video to be viewed remotely by authorized personnel. The network cameras are easily integrated into larger, complex systems, but can also function as stand-alone solutions in entry-level surveillance applications.

      Network cameras can be used for surveillance of high-risk locations, such as buildings, casinos, banks and shops. Video of those areas can be monitored from relevant control rooms, at police stations and by security managers from a variety of sites.

      cctv street cameras Applications for Network Cameras

      Network cameras are also effective substitutes for Analogue Cameras in traditional law enforcement applications, such as keeping public places safe.

      Access Control

      Cameras linked to access control systems such as door or barriers can enable an operator at a remote location to greet, identify, direct and authorise entry. People as well as vehicles can be recorded with time stamps that are easy to locate and review. The images can be stored in a remote location, making it impossible to steal the information.

      Remote Monitoring

      Network cameras are easily connected to the existing IP Network and enable real-time updates of high-quality video to be accessible from any computer on the Network. Sensitive areas such as the server room, the reception area or any remote site can be closely monitored in a cost-effective and simple way, over the local network or via the Internet.

      Web Attraction

      Network Cameras enable high-quality, Live Video to be shown to the whole Internet community. Live Video is an effective way to bring visitors back to a Web site.

      Network Camera technology enhances Web sites thus attracting more visitors to the Web site. Weather Cameras and other Live Cameras are popular ways to boost web visitor traffic. Cameras can be mounted in a city centre, at a university, on a mountain, or by the sea to show Live Video.

      Network cameras are easily connected to the existing IP Network and enable real-time updates of high-quality video to be accessible from any computer on the Network. Sensitive areas such as the server room, the reception area or any remote site can be closely monitored in a cost-effective and simple way, over the local network or via the Internet.

      IP CCTV cameras and other products are remarkably versatile and can be used in a wide range of environments, delivering benefits at many levels. Check out some of the most popular applications below:

      Retail

      Network cameras enhance the monitoring of a retail location by ensuring that everything is in good order. As a business owner or manager, you can monitor your site (or several sites) from wherever you are in the world. Knowing they are being monitored keeps staff on their toes and you can check in to keep tabs on what is happening at any time. Placed over a service desk or counter, you can see and hear your staff / customer interactions making monitoring customer service easy and objective. You can use the system to identify problem areas in service / staff behaviour, or to highlight best practice.

      Office/Commercial Environments

      A Network camera is a convenient way to monitor the office. Areas like the reception area and conference rooms can be monitored for activity. In addition, users can keep track of who has been in the server room and take appropriate action when problems arise.

      Premises such as multiple-occupier offices can be linked to a central reception area. A camera linked to an access controlsystem (at its simplest, a door or gate) can be controlled from your desk to enable you to greet, check, direct and authorise and admit visitors, without moving from your chair!

      Manufacturing

      Network cameras can be used in the manufacturing industry to monitor robots, other machines and production lines from the office or home and allow service engineers to access the cameras remotely. With Pan Tilt Zoom Cameras it is possible to look at all-inclusive or detailed views.

      Saving Money by Investing in IP CCTV Cameras

      One of the common misconceptions when a business is thinking of investing in a camera system is that there is no return on investment. Money spent on security and safety whilst often necessary is viewed just as a cost with no quantifiable savings.

      In terms of security, it could be argued that this is correct as there is no real way of telling if a burglar has passed your premises by in search of easier pickings because he’s seen that you have a camera and intruder alarm system in place. Although if you’ve been burgled several times before and it stops after you have installed a camera system, then it’s safe to assume that the system is doing it’s job!

      But I had an interesting conversation with a client the other day who was highlighting the savings he had made by installing cameras around his factory area. It’s a large factory with complex machinery and over 100 employees at any one time on the factory floor. Safety standards are high, and all staff members go through a comprehensive training programme. But this didn’t seem to stop an endless list of minor accidents including slips and falls and injuries caused by bumping into pallets and machinery. As a consequence, insurance claims were high and many hundreds of hours were spent on investigating and dealing with accidents. The premiums for Employees Liability Insurance rose to 130k per annum!

      As a result of the escalating number of claims a decision was made to invest 15k in an IP camera system with cameras located around the factory viewing all areas of activity.

      Two years after we installed the system not one accident claim has been registered! In year one our client’s insurance premiums dropped significantly; at the end of year two still without a claim his premiums have dropped by 30% – recouping over double his investment!

      We know, from 17 years of installing cameras in all sorts of business and government buildings how powerful a deterrent they can be to dissuade employees and contractors from making spurious claims – but the experience of this particular client highlights just how much money can be saved in wasted investigation time, employee absenteeism and insurance claims.

      The question is – if you are a stake holder in a business which is regularly dealing with minor accidents – can you afford not to make an investment in a camera system?

      Do You Rely on CCTV or the Vigilance of Security Officers?

      How do you deal with management of your site?

      Whether you have CCTV or not, the future of efficient site management is state-of-the-art remote monitoring. Specifically tailored by Sygma Security Systems Ltd to meet your individual requirements of each site – remote monitoring can give you peace of mind, without the fear of human error.

      Through remote monitoring Sygma has helped to improve the site management of many companies.

      Why should I Invest in a remote monitoring system?

      24hr surveillance and monitoring allows instant notification and evaluation of incidents.

      Multiple location monitoring means that simultaneous monitoring of more than one site can be achieved with just one system.

      Reduction of security costs as remotely monitored CCTV eliminates the need for human presence on site, making it a much more cost effective solution as well as round the clock site management without the tea break.

      But what about the costs?

      Remotely monitored CCTV provides significant cost savings for sites requiring round-the-clock surveillance, for example:

       

      Guard Costs

      Hours Total
      Weekdays 7am – 7pm 60 Hours
      Weekends 24 Hours 48 Hours
      Total 108 Hours
      Hourly Rate £10.25
      Weekly Cost £1,107.00
      Annual Cost £57,564.00

       

      CCTV Average Site Cost based upon 16 cameras

      Supply and Installation £18,000.00 One off cost
      Monitoring £3,000 Per annum
      Service and Maintenance 1,800.00 Per annum
      Total £22,800.00
      Cost saving – Year 1 £34,764.00
      Cost saving – Year 2+ £52,764.00 Per annum

      Remotely monitored CCTV improves site management and reduces the risk of theft and vandalism and the system eradicates human error therefore reducing the number of police call-outs.

      Video indexing facility enabling the system to keep a record of all activity providing you with necessary evidence if required.

      So in short, the reasons for choosing remote monitoring are:

      • Very cost effective
      • Instant response
      • 24 hour, 365 day coverage
      • Full service back up
      • Improved security
      • Peace of mind
      • Client Testimonials

      “Remote monitoring works very well for us, giving us peace of mind as well as saving us money. It’s nice to know our sites are still being looked after when we go home.”

      Security Manager – Multi-sited Car Dealership

      “Why choose a static guard when the more cost effective solution would be to have a fully monitored, event driven security solution to save costs and have the ability to cover more areas than a static guard ever can.”

      Group Security Installation Manager – Multi-sited Building Supplies Company