29/08/2024
BT Redcare to Cease Operations by August 2025: What You Need to Know
On January 31st, 2024, BT made the announcement that all BT Redcare operations will officially close on August 1st, 2025. This decision marks the end of an era for the company’s alarm signalling services, and it has important implications for intruder and fire alarm customers.
In response to this development, alarm installers have been issued an Important Notice, urging them to transition all customers currently using BT Redcare services to alternative providers well before the deadline.
A Look Back at BT Redcare
For over three decades, BT Redcare has been a trusted name in alarm signalling systems, serving both residential and commercial markets in the UK. Known for pioneering solutions like the Redcare ‘Classic’ self-monitoring Alarm Transmission System and the dual-path Redcare GSM (Global System for Mobile), BT Redcare has been at the forefront of security technology.
However, with the ongoing transition away from the Public Switched Telephone Network (PSTN) to a new fibre-based infrastructure, many of these systems will soon become obsolete. Sygma is already migrating customers to new solutions compatible with the all-IP network. BT Redcare’s own IP-compatible offerings, such as Redcare Essential, Advanced, and Advanced Extra, will also be discontinued as of August 1st, 2025.
Selecting a New Alarm Transmission System
Given the critical role that alarm systems play in business security and insurance compliance, selecting an appropriate replacement for BT Redcare services is paramount. With over 20 years of industry experience, Sygma ensures that any new system provides equivalent performance and comply with the latest BS EN 50136 standards.
Key Considerations for Installation and Maintenance
When selecting a new Alarm Transmission System, it’s crucial that:
The system is installed by a company accredited by either the National Security Inspectorate (NSI) or the Security Systems and Alarms Inspection Board (SSAIB), such as Sygma.
The system is maintained under a contract that covers both preventive and corrective maintenance by an accredited installer. Sygma can offer comprehensive maintenance packages for total peace of mind.
BT has provided ample notice to allow for a smooth transition, but alarm customers should act promptly to avoid potential product shortages as the 2025 deadline approaches.
Next Steps for Businesses
This is a pivotal moment for businesses using BT Redcare services. By acting now, you can ensure a seamless transition to a reliable and compliant alarm system, safeguarding your operations well into the future. Contact Sygma today to discuss suitable options for your business and to receive a free quotation.